Policy
Shipping & Delivery Policy
Last updated
This policy explains how orders placed on devakrut.com are shipped and delivered by DEVAKRUT NATURE OILS LLP.
At a glance
- We deliver within India only.
- Shipping is free on orders of ₹999 and above. Below that, it costs ₹79.
- We dispatch within 1–2 working days of your payment being confirmed, from Alibag or Mumbai.
- Delivery usually takes 2–3 working days in Maharashtra and 3–7 working days elsewhere in India after dispatch.
- We e-mail you a tracking link when your order ships.
Working days are Monday to Saturday, excluding public holidays.
Where we deliver
We deliver to addresses in India only. We don't ship outside India.
At checkout, enter your pincode. We check whether our couriers deliver there, and show you the delivery estimate and the shipping fee before you pay.
Shipping charges
| Order value | Shipping |
|---|---|
| ₹999 and above | Free |
| Below ₹999 | ₹79 |
- Order value means the total of the products in your cart at MRP, after any discount and before shipping.
- The ₹79 fee includes GST. It is shown at checkout and on your invoice.
- There are no other delivery charges.
- All orders are prepaid. We don't offer cash on delivery.
Dispatch
Once your payment is confirmed, we pack your order and dispatch it within 1–2 working days. It ships from our unit in Alibag (Raigad) or from our location in Mumbai, whichever has your items in stock. Orders placed on a Sunday or public holiday are processed from the next working day.
Delivery times
| Delivering to | Usual time after dispatch |
|---|---|
| Maharashtra | 2–3 working days |
| Rest of India | 3–7 working days |
| Remote areas | Can take longer |
These are usual times, not guarantees. The estimate shown at checkout for your pincode is the best guide. Heavy rain, festivals, strikes and other events outside our control can cause delays. If your order is held up, we will keep you informed.
If your order arrives later than the estimate we showed you at checkout, see "Late delivery" in our Refund & Cancellation Policy.
How we ship and pack
- Every order travels by surface (road) transport.
- Some essential oils are flammable, so we never send them by air.
- Liquids are packed to be leak-proof.
Tracking your order
When your order ships, we e-mail you a tracking link. You can also see your order's status in your account. If you checked out as a guest, use the link in your order confirmation e-mail.
Receiving your order
- The courier may call the phone number you gave at checkout, so please keep it reachable.
- If the outer box looks damaged or is leaking, take photos before you open it.
- If anything is leaking, damaged, wrong or missing, tell us within 48 hours of delivery. See our Refund & Cancellation Policy.
Changing your delivery address
If you need to change your delivery address, contact us as soon as possible, before your order is dispatched. Once it has been dispatched, we may not be able to change it.
If delivery fails
The courier may be unable to deliver your order — for example, because the address is wrong or incomplete, nobody is available to receive it, or the parcel is refused. If the parcel then comes back to us, we refund the amount you paid minus a flat ₹79 towards shipping — the same on every order, including orders that shipped free.
If the delivery failed because of our mistake or our courier's, we refund the full amount.
Refunds reach your original payment method within 5–7 working days of approval.
Contact
- E-mail: [email protected]
- Phone: +91 95796 11239
- Grievance Officer: Devendra Nagotanekar — acknowledges complaints within 48 hours and resolves them within one month
DEVAKRUT NATURE OILS LLP, 07/15, Kadri Mansion, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra 400025. Unit and shop: Shop No. 4, Ground Floor, Sagar Sanidhya Building, Alibag, Raigad, Maharashtra 402201. FSSAI Lic. No. 11521024000297.