Devakrut

Policy

Refund & Cancellation Policy

Last updated

This policy covers cancellations, returns, replacements and refunds for orders placed on devakrut.com and sold by DEVAKRUT NATURE OILS LLP.

At a glance

  • Cancel free of charge until your order is dispatched. You get a full refund.
  • Food can't be returned once delivered. The same applies to our essential and carrier oils.
  • Leaking, damaged, wrong or missing items are replaced or fully refunded if you tell us within 48 hours of delivery, with photos or an unboxing video.
  • Refunds go back to your original payment method within 5–7 working days of approval.

Working days are Monday to Saturday, excluding public holidays.

Cancelling an order

Before dispatch

You can cancel free of charge until your order is dispatched. E-mail [email protected] or call +91 95796 11239 with your order number. We refund the full amount you paid, including any shipping fee. There is no cancellation charge.

After dispatch

Once your order has been dispatched, it can't be cancelled. You will know it has been dispatched because we e-mail you a tracking link. From then on, the rest of this policy applies.

If you refuse a parcel at the door, it comes back to us. We then treat it as a failed delivery (see "Failed and returned deliveries" below), unless it arrived late (see "Late delivery").

If we cancel

If we can't fulfil your order — for example, because an item is out of stock or we can't deliver to your address — we will tell you and refund the full amount you paid.

Returns

Our edible oils are food. For food safety, we can't take back food once it has been delivered. For the same safety and hygiene reasons, this also applies to our essential and carrier oils.

We don't offer returns or exchanges if you change your mind. The exceptions are items that arrive leaking, damaged, wrong or missing, items that are faulty or not as described, and orders that arrive late. Each is covered below.

Leaking, damaged, wrong or missing items

If an item arrives leaking or damaged, if we sent the wrong item, or if something is missing from your order:

  1. Tell us within 48 hours of delivery. E-mail [email protected] or call +91 95796 11239.
  2. Give your order number and tell us what is wrong.
  3. Send photos or an unboxing video that show the parcel, the shipping label and the product.

We acknowledge your report within 48 hours. Once we approve it, we will either send you a replacement at no cost or refund the affected items in full, together with any shipping fee you paid on the order — tell us which you prefer. If the item is out of stock, we will refund it.

You won't pay to send anything back. If we need the item returned, we will arrange the pickup.

Tip: if the outer box looks damaged or is leaking when it arrives, take photos before you open it. Recording a video while you unbox makes any claim quicker.

We can only accept reports of leaking, damaged, wrong or missing items made within 48 hours of delivery.

Faulty or not as described

If a product arrives past its best-before date, turns out to be spoiled before its best-before date despite being stored as the label says, or is not what we described, contact us. Please do this as soon as you notice, and before the best-before date. Send your order number, photos, and the batch details from the label. If the product is faulty or not as described, we will replace it or refund it in full.

Late delivery

Our delivery times are set out in our Shipping & Delivery Policy. Sometimes an order arrives later than the delivery estimate we showed you at checkout. If the delay was not caused by events outside our control (such as floods, strikes or government restrictions), you can:

  • refuse the parcel at the door, or
  • tell us within 48 hours of delivery.

Either way, we will take the order back and refund it in full.

Refunds

  • Refunds go back to the payment method you used — UPI, card, net banking or wallet — through Razorpay.
  • Your refund reaches you within 5–7 working days of approval. A cancellation before dispatch is approved as soon as we confirm it.
  • For every refund, we issue a GST credit note against your invoice.
  • If you haven't received a refund 7 working days after we approved it, contact us with your order number.

If you were charged but your order wasn't confirmed

Sometimes a payment leaves your account but the order is not confirmed — for example, if your connection drops during checkout. Contact us with your payment reference. We will either confirm your order or refund the full amount within 5–7 working days.

Failed and returned deliveries

The courier may be unable to deliver your order — for example, because the address is wrong or incomplete, nobody is available, or the parcel is refused. If the parcel then comes back to us, we refund the amount you paid minus a flat ₹79 towards shipping — the same on every order, including orders that shipped free. If the failure was our fault or our courier's, we refund the full amount. See our Shipping & Delivery Policy.

Contact and complaints

  • E-mail: [email protected]
  • Phone: +91 95796 11239
  • Grievance Officer: Devendra Nagotanekar — acknowledges complaints within 48 hours and resolves them within one month

DEVAKRUT NATURE OILS LLP, 07/15, Kadri Mansion, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra 400025. GSTIN 27AARFD9073B1Z7.